Knowledge Base

Here are the general steps to clear cache and cookies on various web browsers:

Google Chrome:

Click on the three dots (menu) in the top-right corner.

Go to “More tools” > “Clear browsing data.”

Select “Cookies and other site data” and “Cached images and files.”

Choose the time range for which you want to clear data (e.g., “Last 24 hours,” “All time”).

Click “Clear data.”

Mozilla Firefox:

• Click on the three horizontal lines (menu) in the top-right corner.
• Go to “Options” (or “Preferences” on macOS) > “Privacy & Security.”
• Under “Cookies and Site Data,” click “Clear Data.”
• Check “Cookies” and “Cached Web Content.”
• Click “Clear.”

Microsoft Edge:

• Click on the three dots (menu) in the top-right corner.
• Go to “Settings” > “Privacy, search, and services” > “Choose what to clear.”
• Check “Cookies and other site data” and “Cached images and files.”
• Click “Clear.”

Safari (macOS):

• Click on “Safari” in the top-left corner and select “Preferences.”
• Go to the “Privacy” tab.
• Click “Manage Website Data.”
• Search for or find “fnwcu.org” in the list.
• Select “fnwcu.org” and click “Remove” > “Done.”
• To clear all cookies and cache, click “Remove All.”

Opera:

• Click on the Opera logo in the top-left corner.
• Go to “Settings” > “Privacy & security” > “Clear browsing data.”
• Select “Cookies and other site data” and “Cached images and files.”
• Choose the time range and click “Clear data.”

Remember that clearing cookies will log you out of websites and may remove some site preferences. However, it can also help resolve various browsing issues and ensure you’re viewing the most up-to-date content.

Please note that the steps might vary slightly based on browser versions and updates. If you’re using a different browser not listed here, you can generally find the cache and cookie clearing options in the browser’s settings or preferences menu, often under privacy or security settings.

When your account password has been changed, sometimes your browser stores an old password automatically for you, preventing you from logging in. Here’s how you can clear it depending on your browser:

Google Chrome:

Open Chrome and click on the three dots in the top-right corner.

Go to “Settings” > “Autofill and Passwords.”

Click on “Google Password Manager”

Search for “fnwcu.org” or scroll through the list to find it.

Click on “fnwcu.org” then hit “Delete.”

Mozilla Firefox:

• Open Firefox and click on the three horizontal lines in the top-right corner.
• Go to “Options” (or “Preferences” on macOS) > “Privacy & Security.”
• Under “Logins and Passwords,” click “Saved Logins.”
• Search for “fnwcu.org” or scroll to find it.
• Select the entry and click “Remove” or “Remove All” if you have multiple entries.

Microsoft Edge:

• Open Edge and click on the three dots in the top-right corner.
• Go to “Settings” > “Privacy, search, and services” > “Clear browsing data.”
• Ensure “Passwords” is selected.
• Click “Clear” to remove saved passwords, including those for “fnwcu.org.”

Safari (macOS):

• Open Safari and go to “Safari” > “Preferences.”
• Go to the “Passwords” tab.
• Search for “fnwcu.org” or locate it in the list.
• Select the entry and press the “Delete” key or click the “Remove” button.

Opera:

• Open Opera and click on the Opera logo in the top-left corner.
• Go to “Settings” > “Privacy & security” > “Passwords.”
• Search for “fnwcu.org” or find it in the list.
• Click on the “X” icon next to the entry to delete it.

Remember that the instructions might slightly differ based on browser versions and updates. If you use other browsers not listed here, the general process of clearing saved passwords should be similar—look for options related to passwords or security settings within the browser’s settings menu.

Please be cautious when deleting passwords, especially if you have important ones saved. Always ensure you have a backup or alternative way to access the websites for which you’re removing passwords.

If you’re experiencing a blank page or loading issues when trying to access FNWCU online banking there are several steps you can take to troubleshoot the problem:

Refresh the Page:
Sometimes a simple page refresh can resolve loading issues. Press the “Refresh” button in your browser or use the keyboard shortcut “Ctrl + R” (Windows) or “Command + R” (Mac) to reload the page.

Clear Browser Cache:
Cached data might be causing the issue. Clear your browser’s cache and cookies, then try accessing the website again. If you need instruction on how to do this, scroll down to “Clearing Cache & Cookies” section.

Check Your Internet Connection:
Make sure you have a stable internet connection. You can try visiting other websites to confirm if the issue is specific to “fnwcu.org” or your connection in general.

Try a Different Browser:
If the website is not loading in one browser, try accessing it in a different browser. This can help determine if the issue is browser-related.

Disable Browser Extensions:
Browser extensions can sometimes interfere with website loading. Disable your extensions one by one and try accessing the website after each one to identify if an extension is causing the problem.

Use Incognito/Private Mode:
Open the website in your browser’s incognito or private mode. This disables extensions and cached data, which can help identify if the issue is related to those factors.

Try a Different Device:
If possible, try accessing the website from a different device (such as a smartphone or tablet) to see if the issue persists.

If you’ve tried these steps and the issue persists, feel free to contact us at 877.693.6928

Open the “FNWCU” app

Tap “Forgot Password”

Type in your account username (it’s usually a 5 digit number) then hit submit.

An email will be sent with a verification code

Go back to the FNWCU app and type in the code as shown below

Hit submit and the following page will show to receive a temporary password

Log in with the temporary password and a prompt to create a new password will appear.

Open FNWCU app and Log in

Tap “Transfers” at the bottom navigation bar

Tap “External Account Management”

Choose a method of authentication

Tap the green plus circle at the bottom right

Add the external account information including routing number and account number. Add an account description to easily differentiate external accounts. Choose an account type. Tap “Add Account”

Two transfers will be made into the external account to verify authenticity. For your security, the verification deposits may take up to 3 days to show up on the external account

Once received, return to the FNWCU app > External Account Management > select the account that needs verification. Type in the amount and select “Verify”

Once verified, head back to Transfers and select “Start New Transfer”

Tap “Select a suffix” and the external account should appear in the External Accounts section